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Customer Service
At The Luxurious Hair Boutique, Customer Service is our highest priority. We believe it is critical that we exemplify this statement with each customer...setting forth the highest level of customer care possible. Our goal is to ensure that each customer receives helpful, courteous and knowledgeable service before, during and after the sale. If a customer should experience any problems along the way, we strive to quickly assist the customer at the highest level possible.
To insure the needs of all customers are met, you are welcome to call us at
800-497-1860 Option #2, utilize our live chat or email us 24 hours a day at
[email protected]
Privacy Policy
The Luxurious Hair Boutique’s policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.
In an effort to provide the best service to our clients, www.lhboutique.com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to
[email protected]
SECURED SHOPPING
To ensure your shopping experience is safe and secure, The Luxurious Hair Boutique is designed to use 256-bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.
PAYMENT OPTIONS
We accept the following credit cards:
All Credit Card charges will appear discreetly as LHB.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
For your convenience, we also accept Cashier's Checks and Money Orders. No personal checks please.
RETURN POLICY
There are no returns accepted due to manufacturers' policies. NOTE: Unauthorized returns will incur a 50% unauthorized product return fee. We are happy to accommodate exchanges. If you wish to exchange your item(s) please follow our exchange policy below.
EXCHANGE POLICY
The Luxurious Hair Boutique wants you to be satisfied with your order. We allow one exchange per item - In the event that you wish to exchange your purchase due to an error made in color, style or size selection, you can exchange your item for an alternate choice in color, style or size. Follow the guidelines outlined below to successfully process your exchange request.
For fastest exchange, please use our quick and easy Exchange Authorization Form.
1. You must contact us within 7 business days* from the receipt of your order via email at [email protected] with your exchange request, or for fastest service use our quick and easy Exchange Authorization Form. Please include the necessary style number, color and size of the new item you wish in exchange. If the exchange is authorized, you will receive an email with a "Exchange Authorization Number" (EA #) that MUST be included on the OUTSIDE of the returned package. We recommend that you insure the package when returning merchandise. We also recommend that you keep a copy of the tracking slip for your records. Please return your merchandise to:
LHBOUTIQUE.com Exchange Department
2610 S Salina Street Suite 37 Syracuse, NY 13205
2. We must receive the exchanged merchandise within 7 business days* from the issuance of the Exchange Authorization Number. Return shipping charges are to be paid by the customer, collect shipments will be refused.
3. Exchanged merchandise must be sent back to us in its original condition and packaging. The returned item must have the original hairnet; labels and tags attached and must not be altered in any way. Items that have been worn or exposed to odors such as perfume or cigarette smoke will not be accepted.
4. The return must include the style number, color, and size that you are requesting in exchange. If no item is indicated, your package will be returned directly to you. Any shipping and handling charges will be the responsibility of the customer.
Note:
Exchanged merchandise is not eligible for additional return or exchange. Frequent exchanges will be subject to an approval process and additional fee.
We do not accept any return or exchange on LHBOUTIQUE.com Custom Lace Wigs , Full Lace Wigs, hair accessories (i.e.: adhesives, shampoo, conditioner hairspray), color rings, any "final sale" or "clearance" items.
*LHBOUTIQUE.com understands that international shipping may take longer and will adjust these guidelines as necessary for those items.
SHIPPING AND HANDLING RATES
All items are shipped discreetly.
There is no mention of wig or wigs products on the shipping container or from LHBOUTIQUE.com
Shipping and Handling costs for US orders placed on LHBOUTIQUE.com are delivered via USPS.
Continental USA orders totaling $75.00 or over will receive free regular USPS shipping at checkout. Your item will ship from the LHBOUTIQUE.com warehouse located in zip code 13205.
The fee for shipping & handling applies to your complete order, even if an item is back ordered and multiple shipments are required.
Allow 2-4 business days (Monday - Friday) for delivery. For overnight orders, if your order is placed prior to 1pm (EST) your item(s) will ship that business day and arrive on the following business day.
INTERNATIONAL AND NON-US CUSTOMERS
International and non-US Customers shipping and handling costs for orders placed on LHBOUTIQUE.com are $35.00 for the first item and $5 for each additional item. Orders are delivered via USPS 2-5 day delivery. Orders shipped outside the continental U.S. may be subject to tariffs, duties and/or taxes upon delivery and are the sole responsibility of the customer.
Cancer/Hair Loss Patients Discounts
LHBOUTIQUE.com offers a 5% discount rate on all wigs, products and services to Cancer/Hair Loss Patients. In order to receive the discount, the customer must mail or fax us documentation from a doctor stating the condition (must be on the physician letterhead, documents will be verified). After the verification process, the customer will receive the discount on each purchase thereafter.
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